How to Return an Item
ATTENTION: We are still taking orders, but due to the COVID-19 Shelter-In-Place issued by the Government, we are mandated to hold a small portion of our shipments until the ban is lifted. Currently we estimate to resume full shipping and return processing on May 4th, 2020. We appreciate your understanding and support during this unprecedented time.
Please stay safe and take care of you & your loved ones,
The Smith Family
Our Return Policy for Jewelry
We think you'll love everything you order from us, but if you don't, we make returns easy. Returns on all jewelry are gladly accepted within 30 days of the date of shipment and accompanied by a sales receipt. No return authorization required. All returned items must be in new condition and cannot show visible signs of wear or have been altered in any way. For your protection, we highly suggest shipping items in a box and insurance for the full purchase amount, especially on higher priced items.
Returns & exchanges can be sent to:
The Black Bow
Returns & Exchanges
3593 Medina Road, Suite 159
Medina, OH 44256
If you have any questions, please feel free to email us at firstname.lastname@example.org or call us at 1-866-620-2638. We are always happy to help!
Our Return Policy for Watches
Watches are subject to a very strict 30 day, must be returned in new unused condition, with all paperwork and original packaging. If a watch is worn, there are indentations in the leather or fabric band it is considered used and can no longer be returned. After that time, used, damaged or defective watches must be directed to the manufacturer’s service center for repair or replacement.
Each watch manufacture has its own watch repair center and procedures on how to get your watch repaired. Click Here to find the manufacturer of your watch and repair instructions. More specific details can be located on the warranty card included with each purchase.
What if I want an Exchange?
We have 2 exchange options:
- To get your new item quickly, place a new order for the new item and send back the original item for a refund.
- Alternatively, send back your original order and we will email you a payment invoice for any price difference for your new item.
How long does it take to get my refund?
Due to our limited staffing at this time, refunds are issued back to the original form of payment within 5-7 business days of receipt.
Do you have a restocking fee?
If you attempt to return an item after 30 days, a return authorization is required. If a late return is accepted, a 20% restocking fee may be deducted from your purchase price.
What if I want to order early for a Holiday?
If you order after November 15th, you have until January 15th of the following year to return your item.
What if I received this as a gift?
All credit card companies require we refund the purchaser or you may choose a merchandise credit to be used on a future purchase.