I ordered a number pendant for my son two days before he let me know that his number changed. My first order had already gone through the warehouse, so it was too late to switch it or change it. I heard back within 24 hours, and Theresa in customer service let me know the best way to return the order, sent me links for the new item, and even gave me a discount code to make up for the one that I had used on the first order. The second order literally shipped within a day. I received the new order today and the necklace and pendant is BEAUTIFUL. I will definitely be ordering again from The Black Bow! Thank you so much!
We are SO happy that everything worked out and that your boy loves it! Thank you for your order!
Great product that was delivered quicker than I ever thought was possible. 👍
Love, Love, Love the black bow. Quality jewelry.
Bought for my son for his birthday which is July 3rd, I'm anxious for him to see it and hoping it fits 🙏 but I can honestly say it's very shiny and beautiful
Graduation gift was a a hit! Shipped quickly and was packaged beautifully